Shipping and returns

GERMANY
GLS / €10. Delivery within 2-3 business days.
Shipping free for orders over €300.*

EUROPEAN UNION (except overseas regions)
GLS / €15. Delivery within 3 – 6 business days. Orders over € 300 are shipped in EU for FREE.*

CZECH REPUBLIC
Orders over 1000 CZK are shipped for free with GLS. Otherwise we charge 100 CZK.
Delivery next business day.

SLOVAKIA
GLS / €6. Delivery within 2-3 business days.
Shipping free for orders over €165.*

WHEN SHIPPING WITHIN EU NO DUTIES, TAXES OR ANY ADDITIONAL COSTS APPLY. ALL OTHER TERRITORIES MAY CHARGE SOME FEES.

* Please bear in mind that shipping costs are charged when returns take place and the final order amount does not exceed set limit.

* If the main product is returned, the accessories is sell for a full price.

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TAX FREE ZONES
PRICE WILL BE LOWERED OF 21%

EUROPE (Non EU)
EMS / €30. Delivery within 10 -15 days.
FEDEX / UPS / DHL / TNT / € 50. Delivery within 3- 5 business days.
On returns additional customs fee will apply.

SWITZERLAND, NORWAY, GREAT BRITAIN
FEDEX / UPS / DHL / TNT / €40. Delivery within 3 – 5 business days.
Orders over € 400 without tax are shipped for FREE.*
On returns additional customs fee will apply .

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OVERSEAS TAX FREE ZONES
PRICE WILL BE LOWERED OF 21%

USA, CANADA
FEDEX / UPS / DHL / TNT / € 50. Delivery approx. 3-5 business days. Orders over € 450 without tax are shipped for FREE.*

JAPAN, SOUTH KOREA, TAIWAN
FEDEX / UPS / DHL / TNT / € 70. Delivery approx. 3-5 business days. Orders over € 500 without tax are shipped for FREE.*

REST OF THE WORLD
FEDEX / UPS / DHL / TNT / € 100. Delivery approx. 5-7 business days.

Orders for in-stock items will ship within 1–2 business days.
All other items will be shipped within 2 weeks after we receive order and payment.

Please bare in mind that on returns additional customs fee will apply.

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Shipping cost for bikes are calculated individually, depends on the place of delivery.
For more information please contact us by email at info@braasi.com.

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RETURNS

All returns must be in new, unwashed and unused condition with all hang tags and packaging included.

Returns take 10 business days from receipt at our Prague’s workshop to inspect, restock and process your refund.
We’ll send a confirmation email when your refund has been issued to the original payment method.

Items purchased anywhere except www.braasi.com or at our Prague workshop/ showroom, must be returned to the original place of purchase.

Any item that has been modified, altered or changed in any way other than its original form is not eligible for returns/exchanges/warranty.

– RETURN COSTS MUST BE PAID BY THE CUSTOMER
– RE-SHIPMENT OF GOODS IS PAID BY THE CUSTOMER
– THE REFUND OF THE AMOUNT EXCLUDES SHIPPING COSTS
– THE PRODUCT MUST BE RETURNED IN PERFECT CONDITION
– THE PRODUCT MUST BE RETURNED WITH ALL THE ORIGINAL PACKAGING
– THE ORDER NUMBER WILL BE REQUESTED
– YOU CAN RETURN THE GOODS WITHIN 14 DAYS OF THE ITEM BEING DELIVERED TO YOU
– DO NOT SEND PARCELS TO THE OPERATOR’S ADDRESS, THE PARCEL WILL NOT BE TAKEN
– ON RETURNS FROM NON EU COUNTRIES ADDITIONAL CUSTOMS FEE WILL APPLY (this fee is paid by customer)

RETURN ADDRESS:
Braasi Industry
Dělnická 67a
Praha 7 – Holešovice
170 00

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